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    How to Setup Bria Mobile

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    Bria Mobile is a business-class mobile application and a complete desk phone replacement provided by CounterPath. It is not a free program. The cost is $1/mo, and it installs on your smartphone via the App Store or Google Play.

     

    Important Note: There are two Bria products with different setup instructions.

     

    Bria - VoIP Softphone Vs. Bria Mobile
    Application Platform Uses Company Caller ID Cost Manage Voice Mail Setup Instructions Where to edit account configuration
    Bria - VoIP Softphone (Install on up to three  devices) Windows, MAC, iOS, Android yes $2.95/mo yes https://support.press8.com/hc/en-us/articles/204530620-How-do-I-setup-Bria-Solo-Softphone-for-my-computer-or-smartphone- Login to the Counterpath Website
    Bria Mobile (Only works on smartphones) iOS & Android yes $1/mo yes https://support.press8.com/hc/en-us/articles/115005023134-How-to-setup-Bria-Mobile-for-iPhone-iPad-iOS-and-Android Within smartphone app

     

    Choose between the two links below:

    How to Install Bria Mobile on an Android 

    How to Install Bria Mobile on iPhone

    How to Install Bria Mobile on an Android 

    >>Watch this video on how to install Bria Mobile on an Android phone<<

    Step One: Get Credentials from Press8

    Go to the Press8 Help Desk and add a ticket asking to have a new Bria Mobile extension created for a current user on your account.  Press8 Support will email you the following information: 1) Username & 2) Password.

    Step Two: Install Bria Mobile

    This is what the Bria for Android looks like in the Google Play Store:

    bria_in_the_google_play_store.jpg

    Once you open the installed APP, you will be requested for permissions:

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    Click on "SHOW."                                   "Allow"

     

    The application will be charged to your app store account for $1/mth or $10/yr.  You will be presented with this free trial screen:

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    Click "NEXT",                            then "NEXT" again,             and select which payment plan.

     

     

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    Click "SHOW" and select your preference, then "SHOW" for mic, then "Allow" to record audio.

    You will then be asked to participate in the CounterPath Product Improvement Program. 

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    Then "DECLINE" or "ACCEPT," "IMPORT" or "NO, THANKS"        If "IMPORT," then "Allow" for photos, etc.

     

    You will now be prompted to set up your Press8 telephone account.

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    Press "+" and then scroll down to "Press8 Telecom" and select.  Account Details will appear to enter the specific details received from Press8 support and enter as follows:

    Account Name: Your extension (i.e. Ext 302)

    Display as:  What you want for your caller-id (i.e. your full name)

    Username:  Given to you by Press8 support, a 7-digit number

    Password: Given to you by Press8 support

    Then "Save" in the upper right corner to save your settings.  

     

    Bria Mobile offers a Push Service that allows the App to sleep until woken up by an inbound call or selecting the use of the app on your phone.  This greatly reduces battery drain.  When offered to accept this service, click on "I AGREE."

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    Click "I AGREE,"                         Then "SHOW"                    then "ALLOW" (Bria turns off)

     

    You have completed the setup.  Your Bria Mobile App is ready to be used on your Android softphone.  

    Please now refer to this article to optimize audio quality: https://support.press8.com/hc/en-us/articles/360041986773-Bria-Mobile-Audio-Trouble

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    How to Install Bria Mobile on iPhone

    >>Watch this video on how to install Bria Mobile on your iPhone.<<

    Step One: Get Credentials from Press8

    Go to the Press8 Help Desk and add a ticket asking to have a new Bria Mobile extension created for a current user on your account.  Press8 Support will email you the following information:

    • Username & Password.

    Step Two: Install Bria

    This is what the Bria for iPhone/iPad App looks like in the iOS App Store: 

    bria_mobile_for_iphone.jpg

    Once you open the installed APP, you will be requested for payment

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     Tap "NEXT" and select your payment plan and process the payment, then tap "OK to allow access to your contacts.

    After accepting access to contacts, page through the screens of app improvements.  You will then be asked for more permissions.

     

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     Click "OK,"                        Click "OK"                          Click "Allow"

    You will then be asked to participate in the CounterPath Product Improvement Program.

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    Either selection is fine.     Scroll down to find and tap Press8 Telecom.  Enter the following data on this Account setup page:

    Account Name: Your extension (i.e. Ext 302)

    Display as:  What you want for your caller-id (i.e. your full name)

    Username:  Given to you by Press8 support, a 7-digit number

    Password: Given to you by Press8 support

    Then "Save" in the upper right corner to save your settings.  

    You will then be offered to Disable the Improve Reachability feature you want to Disable.

     

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    Tap "Disable"                             Tap "OK"  You should then see that "Use Push..." and "NAT Emulation" are enabled, and if not, please enable them.

    Bria Mobile offers a Push Service that allows the App to sleep until woken up by an inbound call or selecting the use of the app on your phone.  This greatly reduces battery drain.  

     

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    Tap "Yes," and you are finished.  Tap on the lower left keypad grid to see your dialing pad.

    Please now refer to this article to optimize audio quality: https://support.press8.com/hc/en-us/articles/360041986773-Bria-Mobile-Audio-Trouble

    Also, if you are running IOS 14 or later, please see this article about enabling Bria through wifi:  https://support.press8.com/hc/en-us/articles/4415020027668-Bria-Mobile-doesn-t-connect-through-WiFi-on-iPhone

     

      

     

     

     

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