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    How do I record audio files for my phone system? (ie Main Greeting, Voicemail Greeting, IVRs, etc)


    Order a Professionally Recorded Greeting

    1. For professional recordings, visit our Audio Production Store which provides a simple interface for you to purchase professionally recorded voice prompts and custom music on hold.

    In the Audio Production Store, you can do such things as:

    • Sample multiple voice recording agents so that you can choose the artist that best meets your needs.
    • Choose from multiple languages 
    • Browse the music on hold library, and have your custom voice messages integrated into the music.
    • Have your voice recording sent to you via e-mail.
    • Get an instant price quote based on the type of recording, number of prompts, and number of words to record
    • Have a message on hold recorded with music in the background

    2. Another great place to get cheap professional recordings is Fiverr. Just ask them to give it to you in  .wav 16-bit PCM format. Prices start at $5.

    3. If you want a quick turn around, Press8 can record it for you for $30 each (call for bulk pricing discounts). Just email: support@press8.com

    Create One Yourself

    Watch how to create a sound file visit the Press 8 Tutorial on YouTube.  

    1. When your VoIP phone is set up, you can easily make recordings at any time by dialing: *22. The menu will step you through how to make your recording.

    • You can make as many recordings as you want and listen to them, rename, or delete the ones you do not want by going to your control panel at https://manage.press8.com and clicking on =>Features =>Sound Files.
    • Sound file names are the date/time of the recording. You can edit the file name to help you keep them organized.

    2. You can make recordings using your cell phone, or any other phone, via the Press8 control panel: First, go to https://manage.press8.com. Login and then go to Features=>Sounds=>Call to Record. Use the phone number you want the system to call. i.e. 5127779898 (no dashes) and follow the prompts.

    • You can record as many voice prompts as you want and delete the ones you do not want to use as well as rename the ones you do want to keep in: Features=>Sound Files.
    • Sound file names are the date/time of the recording. You can edit the file name to help you keep them organized.

    3. You can also make recordings using your PC or MAC sound software: (We recommend Audacity for Windows and MAC Users). Just save your recordings as  .wav 16-bit PCM format files and upload them at https://manage.press8.com and clicking on =>Features =>Sounds=>New.  Your .wav file should be in 16-bit PCM format.

    How to Upload Your Completed Sound File to Your Press8 Phone System

    1. If you created your sound file outside of the control panel, go to Features=>Sounds and click 'New' and add your recording there. 

    2. Once your recording is in your control panel, you can use it anywhere in your phone system by just choosing it in a drop-down menu when setting up things such as your main greeting, voicemail greeting, etc.

    3. If you want us to add your sound file, just email it to support@press8.com. We can put the sound files wherever you want them on the system once they have been recorded.

    If you have any difficulties making or ordering recordings, please contact our Support Department at 800-349-VOIP(8647) or support@press8.com and we will be glad to help you.


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