Pattern menus allow highly flexible routing based on the called number, callerid, and optionally digits entered by the caller. Matching on each can be done on exact strings, sub-strings, or MySQL style regular expressions. This allows call flows built on account numbers, passwords, postal or zip codes, or similar.
To add a new pattern menu
- Log in to the Press8 Telecom Control Panel.
- Go to Features » Pattern menus.
- Click the "New" button.
- Enter the following:
- A name for the pattern menu.
- Optionally a description.
- The owner. This person may edit the pattern menu even if they are not an administrator.
- Whether to ask the caller to enter digits, and if so how many.
- If asking the caller to enter digits, how long a timeout to allow between digits.
- Click the "Save" button.
- Click the "Add a pattern" link.
- Enter the following:
- A description for the pattern.
- The priority of the pattern. If a higher priority pattern and a lower priority pattern both match, the higher priority pattern is used.
- Whether to match the digits and calling/called numbers exactly, by substring, or by MySQL style regular expression.
- The digits, calling number, and called number patterns.
- The destination to route calls to if all three patterns match.
- Click the "Save" button.
- Repeat for other patterns as desired.
- Set a number or feature code to point to this pattern menu.
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