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    How do I block phone calls from a particular number on our phone system?

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    You can block as many numbers as you want. Here is how to block a phone number.  

    ** You must be an admin to block phone numbers. 

    1. Login to: manage.press8.com

    2. Click on "Features"=>"Numbers"

    features_numbers.jpg3. You will see a list of the phone numbers associated with the account.

    4. Select the telephone number that you wish to block calls on. 

    5. You will then be taken to a settings page for that number. Scroll all the way to the bottom to the section labeled “Caller Routes”

    6. Directly to the right of where it says Caller Routes is a dark blue box that says “Add a caller route”.

    7. Click the “Add a caller route” and you will see a page for Caller Route Settings.

    caller_route.jpg

    8. In the box next to where it says “Caller number prefix” add the number that you wish to block. (do not use any dashes). Adding a description is optional.

    9. In the final box that says “Forward matching calls to” needs to be set to "Hang Up Call".

    10. Click "Save".

    save_blocked_number.jpg

    The blocked number will now show up in your call routes and you will no longer be receiving calls from that number.

    result_of_blocking_a_spam_caller.jpg

     

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