Press8 Teams integration brings your Press8 Business Phone Service and settings into Microsoft® Teams, giving you the Amazing Service® and reliability of Press8 while you enjoy the familiar experience of Teams.
In addition to a Press8 Enterprise or Ultimate license, each user will need a Microsoft 365 E5, E3, or E1 license with the Microsoft Phone System add-on, or a Business Premium, Standard, Basic license, and a Common Area Phone license (also called Microsoft 365 Business Voice) to set up the integration.
NOTE: Make sure you don’t have the Domestic Calling Plan license assigned to any users using the integration. Also, make sure to set the upgrade settings to teams only in Microsoft Teams. For instructions on how to set upgrade options, click here.
Administrators can view all licenses from the Microsoft 365 Admin Center > Users > Active Users. For instruction on how to assign licenses in Microsoft Office 365, click here.
Registering and syncing Call2Teams
Contact Press8 support to register and set up a Call2Teams account. To contact Press8’s amazing support team, click here.
Once Press8 support has created a Call2Teams account, the administrator can sync Call2Teams from www.call2teams.com > Services > Teams. Check the Sync Now box to sync with Microsoft Office 365 and log in to your Microsoft Office 365 account.
NOTE: The initial sync may take up to 48 hours to complete. If it takes longer than 48 hours, contact Press8 support.
To register a new user in Call2Teams, you will need the user’s phone number, SIP username, authorization name, and authorization password from NextOS.
Click Users > Add User > enter the required information > Add. Click the Sync Now > Save.
NOTE: One user can take 5-15 minutes to register, and the more users you add, the longer to sync.
Making and receiving calls
Make and receive calls directly from Microsoft Teams using your Press8 phone number.
Making an outbound call
Click Calls on the left and enter the phone number or extension using the dial pad at the bottom of the screen.
Answering an inbound call
When receiving an inbound call, a call pop will display at the bottom right, with the options to Answer or Decline.
Transferring a call
While on an active call, click the ellipsis > Transfer > enter the phone number or extension > Transfer.