System Updates

• ★ How to check on system status

Setting Up Your Phone System

• ★ On Hold Music or Message File Size & Type
• What is the setup process once I sign up?
• Auto Attendant Guide and Greeting Examples
• How do I setup a Pattern Menu?
• How do I setup an IVR?
• How do I setup a Hunt Group?

See all 18 articles

Glossary of Terms

• What is an IVR?
• What is a Call Queue?
• What is a Hunt Group?
• What is a Feature Code?
• What is a Soft Phone?
• What is a PBX/PABX? What is the difference with a hosted PBX?

See all 15 articles

Press8 Control Panel

• How can I change my Press8 Control Panel password?
• How do I add or delete users on our account?
• How to logon to the Press8 Control Panel?

Voicemail

• How do I change my voicemail greeting?
• How can I check my voicemail?
• How can I access my voicemail using my phone?
• How can I setup voicemail to text transcription?
• How can I edit where my voice mails are emailed to?
• Why can't my Windows Media Player play my voicemail greeting?

Fax

• How to I send a fax?

Billing

• How to I update my credit card?
• How do I update our billing contact information?
• How can I change my billing payment method or my credit card number?

Phone Numbers

• How do I change the caller id on my phone number?
• How can I get my VoIP phone number in the White Pages and Directory Assistance?
• How can I add a new phone number to my account?

Call Queues

• How do I setup a Call Queue?

e911

• How do I configure the 911 address for my telephone?

Call Reporting

• What type of reports are available and how can I view them?

Conference Calls

• How do we use the conference bridge feature?
• Why is the number I call to a free conference call service blocked?

Troubleshooting Call Quality

• Where is static coming from?
• When placing and/or receiving calls, only one side of the conversation can be heard (one way audio).

Blocking Calls

• How can I block calls from specific numbers?

International Calling

• International Rates

Smartphone (iPhone & Android) APP

• How to setup Bria Mobile for iPhone/iPad (iOS) and Android?
• How to Use the Press8 iPhone App?

Call Routing

• How can we get call recording on our account?
• How can I forward calls to a particular extension to another number temporarily?
• How can I forward calls to a particular phone number to another number temporarily?
• How can I setup a Pickup Group?
• How do I add a Page Group?

Add-Ons

• Adding Skype Connect to Your Account
• How can I setup a call me back button on my website?

Internet Connections

• How can I test my internet connection?

Phones

• Can I use my existing analog telephones with Press 8?
• How can I use my existing VoIP telephone with Press8 Telecom?
• What devices (IP telephones, analog adapters, etc) can I use with Press 8?
• What default feature codes are pre-programmed on my VoIP phone?
• Setting up a Virtual Extension on a VoIP Phone (ie break room, or temporary office)
• Can I link multiple public numbers to the same telephone?

See all 8 articles

Soft Phones

• How do I configure the Counterpath X-lite or Bria soft phone for Press8?

Yealink Phones

• How do I set a distinctive ring tone for calls from local extensions on my Yealink phone?

Polycom Phones

• How do I forward calls to my IP 335 telephone
• How do I setup Polycom BLF (Busy Lamp Field) Buttons
• How do I configure my Existing Polycom Phone to load provisioning data from the Press8 provisioning server?
• How do I operate the Polycom Soundpoint 650 or 670 phones?
• How do I use the Polycom Soundpoint 560?
• How do I use the Polycom Soundpoint 550?

See all 11 articles