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  2. Glossary of Terms

    Glossary of Terms

    • What is an IVR?
    • What is a Call Queue?
    • What is a Hunt Group?
    • What is a Feature Code?
    • What is a Soft Phone?
    • What is a PBX/PABX? What is the difference with a hosted PBX?
    • What is a Pickup Group?
    • What are Users?
    • What is an extension on a Press8 PBX?
    • What is remote access?
    • What are Page Groups?
    • What is a Pattern Menu?
    • What are Feature Prefixes?
    • What is SIP and how is it different from traditional telephone service?
    • What is QOS and how can I use It?

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